This questionnaire will help the researcher to analyze customer satisfaction level towards Videocon LCD Television:
Q1. When you have purchased Videocon LCD D2H Television?
a. Less than 1 year
b. One Year
c. Two Years
d. Three Years
Q2. Which brand of Television you were using earlier ?
a. Samsung
b. Sony
c. Videocon
d. LG
d. Others
Q3. Reasons for Purchasing Videocon LCD Television ?
a. Good Contrast Ratio
b. Picture quality
c. Price
d. Sound Quality
e. D2H Facility
Q4. Are you influenced by the brand image of Videocon for Purchasing LCD TV?
a. Yes
b. No
Q5. Are you influenced by the D2H facility for purchasing Videocon LCD Television?
a. Yes
b. No
Q6. Who recommended you Videocon LCD Television ?
a. Friends
b. Relatives
c. Retailer
Q7. How do you come to know about Videocon LCD Television ?
a. Through Newspaper Advertisement
b. Through Television
c. Through Magazines
Q8. Rate your satisfaction level with the picture quality of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q9. Rate your satisfaction level with the picture quality of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q10. Rate your satisfaction level with the sound quality of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q11. Rate your satisfaction level with the features of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q12. Rate your satisfaction level with D2H Facility of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q13. Rate your satisfaction level with the Colour quality of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q14. Rate your satisfaction level with the aspect ratio quality of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q15. Rate your satisfaction level with the channel packages available in Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q16. Are you satisfied with the No. of Channels available in Videocon LCD Television?
a. Yes
b. No
Q17. Rate your satisfaction level with the performance of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q18. Have you ever faced problem related to Videocon LCD Television?
a. Yes
b. No
Q19. Rate your satisfaction level with the after sales service support of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q20. Rate your satisfaction level with the response of service centre of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q21. Rate your satisfaction level with the availability of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q22. Rate your overall satisfaction level with Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory