Questionnaires

This is the best questionnaire on Job Satisfaction. This questionnaire can be used to evaluate the Job Satisfaction level of employees in an organization.

Job satisfaction can be defined as the extent to which individuals have positive feelings or attitudes towards their jobs. When a person says he has high job satisfaction, it means he really loves his job, feels good about it and respects his integrity as a worker. – BRIN ANDREW.

Job satisfaction is the amount of work-related pleasure or contentment. If you intensely like your job, you will experience high job satisfaction. If you intensely dislike your job, you will experience job dissatisfaction. – P Robbins.
Below is the Worlds best questionnaire on Job Satisfaction of employees:

Q1. From how many years have you been working with XYZ Company?
a. 0-3 Years
b. 3-5 Years
c. 5 to 7 Years
d. More than 7 Years

Q2. How is the working Environment?
a. Participative
b. Autonomy
c. Whimsical
d. Red Tapism

Q3. Your work is according to your qualification and skills.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree



Q4. Employees are satisfied with the top Management.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Q5. Working hours at XYZ Company is satisfactory.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Q6. “Employees in the organization have necessary authority to perform their duties effectively”.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Q7. “Organization organizes counseling programs for the employees regularly”.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Q8. “Employees in XYZ Company share experience to help each other”.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Q9. “Employees get Appreciation and rewards if the desired work/targets are accomplished”.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Q10. “Company has good career prospects for its employees”.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Q11. “Physical working condition in the Company is satisfactory”.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Q12. “Top management involves employees in the management decisions”.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Q13. “Welfare facilities provided to the employees by the organization are satisfactory”.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Q14. Which of the following factors which motivate you most?
a. Salary Increase
b. Promotion
c. Leave
d. Motivational talks
e. Recognition

Q15. Your company recognize and acknowledge your work.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Q16. Company provides satisfactory Salary according to the Work.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Q17. Rate your Overall Satisfaction with your Job?
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

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Best Questionnaire For Analyzing Investors View Towards Mutual Fund Schemes

Q1. What is your Occupation?
a. Private Job
b. Govt. Job
c. Business
d. Retired

Q2. What is your annual income?
a. Less than 1.5 Lacs
b. 1.5 Lacs to 2.5 Lacs
c. 3.5 Lacs and 5
d. 5 Lac and Above

Q3. What do you consider the most important parameters while investing?
a. Returns
b. Lower Risk Factor
c. Credit Rating
d. Inflation
e. Company
f. Lock-in Period

Q4. Reason for Preferring XYZ Mutual Funds?
a. Returns
b. Lower Risk
c. Credit Rating
d. Inflation
e. Company
f. Lock-in Period

Q5. In which type of mutual fund schemes you have invested?
a. Debt Schemes
b. Equity-based Schemes

Q6. You have invested for long term or short term in XYZ Mutual Funds?
a. Long Term
b. Short Term

Q7. Which type of schemes do you prefer to invest?
a. Close Ended
b. Open-Ended

Q8. How do you rate XYZ Mutual Fund on the basis of returns?
a. Highly Satisfactory
b. Satisfactory
c. Average
e. Dissatisfactory
f. Highly Dissatisfactory

Q9. How do you rate XYZ Mutual Fund on the basis of Risk exposure?
a. Highly Satisfactory
b. Satisfactory
c. Average
e. Dissatisfactory
f. Highly Dissatisfactory

Q10. How do you rate XYZ Mutual Funds on the basis of Fund Portfolio?
a. Highly Satisfactory
b. Satisfactory
c. Average
e. Dissatisfactory
f. Highly Dissatisfactory

Q11. How do you rate XYZ Mutual Funds on the basis of Repurchase Price?
a. Highly Satisfactory
b. Satisfactory
c. Average
e. Dissatisfactory
f. Highly Dissatisfactory

Q12. Your overall experience with XYZ Mutual Funds?
a. Highly Satisfactory
b. Satisfactory
c. Average
e. Dissatisfactory
f. Highly Dissatisfactory

Q13. Do you have plans to reinvest in mutual fund schemes of XYZ Mutual Funds?
a. Yes
b. No

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Customer Questionnaire for Quality Management in Hospitals. This questionnaire can be used to evaluate the customer feedback towards Quality Management in Hospital.

Quality management is a recent phenomenon. Quality management can be considered to have four main components: quality planning, quality control, quality assurance, and quality improvement.

Best customer questionnaire for quality management in Hospitals is as follows:

Q1. Are you admitted the first time in this Hospital?
a. Yes
b. No

Q2. Rate your level of satisfaction with the Doctors?
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q3. Rate your satisfaction level with the cleanliness of the Hospital.
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q4 Rate your satisfaction level with the Nurses and Staff Behaviour in the Hospital.
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q5. Rate the satisfaction level with the treatment provided in the hospital.
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q6. Rate the charges of medical treatment in the hospital.
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q7. Rate the availability of equipment for medical checkups.
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q8. How do you rate the Medical Test done in the Hospital?
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q9. How do you rate the services offered by the hospital?
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q10. Rate the Overall Quality Maintained by the Hospital?
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

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Questionnaire for Satisfaction level of Retailers towards Airtel Mobile Services
Q1. Are you dealing with services/products offered by Airtel?
a. Yes
b. No

Q2. Reason for association with Airtel?
a. Margin
b. Promotional Schemes
c. Demand
d. Dealer relationship
e. Credit Policy
f. Its Service Quality
g. Other Reasons

Q3. The reason why you are not dealing with the services and products offered by Airtel?
a. Credit Policy
b. Promotional Material Not Supplied on Time
c. Schemes are not conveyed on time
d. Supply of product is not proper
e. Don’t Wish To Specify

Q4. Does the company give a proper responses to your queries?
a. Yes
b. No

Q5. Have you ever faced problems related to the Services of Airtel?
a. Always
b. Sometimes
c. Never

Q6. Does the problems were resolved by the retailer’s support desk?
a. Yes
b. No

Q7. How do you rate the customer schemes of the company?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q8. Does the retailer support desk identifies the retailer’s problems effectively
and solve them in proper time?
a. Yes
b. No

Q9. Do the company executives visit your shop regularly to convey schemes?
a. Yes
b. No

Q10. How do you rate the schemes delivered to the retailers?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q11. How do you rate the retailer’s support of the company?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q12. How do you rate the margin in Airtel services?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q13. How do you rate the retailer grievance handling mechanism of the company?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q14. Does customers are happy when their problems are solved by the retailer’s support desk?
a. Yes
b. No

Q15. How do you rate the Credit facilities provided by Airtel?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q16 How do you rate the Discount offered by Airtel on a bulk purchase?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q17. How do you rate the Brand Pull of Airtel?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q18. How much time does it take for the delivery of Airtel SIM Cards / Vouchers after ordering?
a. 6-12 Hours
b. 1 to 2 Days
c. 2 to 7 Days
d. More than7 Days

Q19. How do you rate the payment norms of Airtel?
a. Highly Satisfactory
b. Satisfactory
c. Averaged. Dissatisfactory
e. Highly Dissatisfactory

Q20. Rate your overall satisfaction with the services offered by Airtel to retailers?
a. Highly Satisfactory
b. Satisfactory
c. Averaged
d. Dissatisfactory
e. Highly Dissatisfactory

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Best Questionnaire for Performance Management System (PMS) is to help the organizations to analyze the effectiveness of current Performance Management System implemented in the organization. This survey template can be helpful for analyzing the Performance Management System.

Performance management is an essential and integrated approach to delivering consistent success to organizations by enhancing the performance of the employees working in teams as well as developing team and individual contributor capabilities.

The evolution of the performance management concept as a new Human Resource Management Model represents a shift of emphasis in organizations away from command-and-control toward a leadership facilitation model. This change was accompanied by recognition of the importance of relaying wok performance to the organization’s strategic or long-term and overarching mission as a whole for the employee and the institution. The goals and objectives of employees are derived from their different departments, which would in turn enable the Organization’s mission and goals.

The following modules include a performance management system.

• Create clearly described job requirements.
• Screening of eligible persons with the proper selection procedure.
• Negotiate recruitments and performance standards, outcomes, and measures based on accomplishment.
• Provide appropriate direction, awareness, and training.
• Providing continuous coaching and feedback.
• Conducting quarterly discussions on improving results.
• Designation of effective systems of compensation as well as recognition which reward people for their contributions.
• Providing staff with opportunities for promotional / career advancement

Q1. Since how many years have you been working with this organization?
a. 0-5 Years
b. 5-10 Years
c. 10 to 15 Years
d. More than 15 Years

Q2. Do you think the Performance Management System is clearly defined in the organization?
a. Yes
b. No

Q3. Do you think all the factors facilitating and hindering performance are taken into consideration while appraising the performance?
a. Yes
b. No

Q4. Goals set for Performance Evaluation are mutually decided goals?
a. Yes
b. No

Q5. Do you think Performance Management System helps people set and
achieve meaningful goals.?
a. Yes
b. No

Q6. You are satisfied with the weightage given against each activity that you are supposed to perform in the specified period by PMS?
a. Yes
b. No

Q7. Does the performance of employees improve due to the current Performance Management System?
a. Yes
b. No

Q8. Do the PMS implemented in your organization create a participative environment?
a. Yes
b. No

Q9. Does the promotions are strictly based on Performance Management System?
a. Yes
b. No

Q10. Do you think your leadership and interpersonal skills are developed due to the Performance Management System?
a. Yes
b. No

Q11. Do you feel free to express to your appraiser, your disagreement regarding the appraisal decisions
a. Yes
b. No

Q12. Does your Job Description clearly define KRA’s on which your performance is rated?
a. Yes
b. No

Q13. Are you satisfied with the existing Performance Management System?
a. Yes
b. No

You may also like to view

• Best Questionnaire for 360 Degree Performance Appraisal
• Best Questionnaire for Performance Appraisal

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Here is the best questionnaire to analyze Home Loan schemes of ICICI Bank :

Q1. When you have taken Home Loan from ICICI Bank?
a. One Year Before
b. Two to Three Years Before
c. More than Three Years Before

Q2. Reason for taking Home Loan from ICICI Bank?
a. Faster Processing
b. Interest Rates
c. Brand image of the Bank
d. Margin Amount
e. Others

Q3. How do you rate the Interest rates charged by ICICI Bank?
a. Highly Satisfactory
b. Satisfactory
c. Averagely Satisfactory
d. Dissatisfactory
e. Highly Dissatisfactory

Q4. How do you rate the EMI of ICICI Bank?
a. Highly Satisfactory
b. Satisfactory
c. Averagely Satisfactory
d. Dissatisfactory
e. Highly Dissatisfactory

Q5. How do you rate the Documentation Procedure of ICICI Bank?
a. Highly Satisfactory
b. Satisfactory
c. Averagely Satisfactory
d. Dissatisfactory
e. Highly Dissatisfactory

Q6. How do you rate the Processing Fees of ICICI Bank?
a. Highly Satisfactory
b. Satisfactory
c. Averagely Satisfactory
d. Dissatisfactory
e. Highly Dissatisfactory

Q7. How do you rate the Sanctioning Procedure of ICICI Bank?
a. Highly Satisfactory
b. Satisfactory
c. Averagely Satisfactory
d. Dissatisfactory
e. Highly Dissatisfactory

Q8. How do you rate the Sanctioning Time of ICICI Bank?
a. Highly Satisfactory
b. Satisfactory
c. Averagely Satisfactory
d. Dissatisfactory
e. Highly Dissatisfactory

Q9. How do you rate the Fore Closure Charges of ICICI Bank?
a. Highly Satisfactory
b. Satisfactory
c. Averagely Satisfactory
d. Dissatisfactory
e. Highly Dissatisfactory

Q10. Are you satisfied with ICICI Bank Home Loans?
a. Yes
b. No

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This is the best questionnaire to compare two retail stores.

Q1. How frequently do you visit RetailStore1 / RetailStore2?
a. Once in a Week
b. Twice in a Week
c. Once in a Month
d. Depending on the need

Q2. Reason for Purchasing Grocery and Home related items from RetailStore1/ RetailStore2 ?
a. Price
b. Quality
c. Range
d. Provide One Shop Solution for daily needs
e. Others

Q3. Rate the Shop Layout of RetailStore1 and RetailStore2?
a. Good
b. Average
c. Poor

Q4. Rate the Pricing of RetailStore1 / RetailStore2?
a. Good
b. Average
c. Poor

Q5. Rate the Range of Products available in RetailStore1 / RetailStore2?
a. Good
b. Average
c. Poor

Q6. Rate the Variety of products available in RetailStore1 / RetailStore2 as per the price?
a. Good
b. Average
c. Poor

Q7. Rate the Quality of products available in RetailStore1 / RetailStore2 as
per the price?
a. Good
b. Average
c. Poor

Q8. Rate the Replacement Policy of RetailStore1 / RetailStore2?
a. Good
b. Average
c. Poor

Q9. Rate the Promotional offers of RetailStore1 / RetailStore2?
a. Good
b. Average
c. Poor

Q10. Rate the discount offers of RetailStore1 / RetailStore2?
a. Good
b. Average
c. Poor

Q11. Does the Pricing clearly informed?
a. Yes
b. No

Q12. Do you think location of the store is correlated to the pricing policies?
a. Yes
b. No

Q13. Do you think Small Retail Stores offers less price as compared to RetailStore1 / RetailStore2?
a. Yes
b. No

Q14. Overall Satisfaction with Pricing Policies of RetailStore1 / RetailStore2?
a. Highly Satisfactory
b. Satisfactory
c. Averagely Satisfactory
d. Dissatisfactory
e. Highly Dissatisfactory

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Best Questionnaire on Knowledge Management is as follows :

1. Organization has Knowledge Management Department
a. Strongly Disagree
b. Disagree
c. Neither Agree nor Disagree
d. Agree
e. Strongly Agree

2. Employees have right to visit and access Knowledge Management services.
a. Strongly Disagree
b. Disagree
c. Neither Agree nor Disagree
d. Agree
e. Strongly Agree

3. Knowledge management service helps you to improve your performance.
a. Strongly Disagree
b. Disagree
c. Neither Agree nor Disagree
d. Agree
e. Strongly Agree

4. Employee Participation is their in improving Knowledge Management Services.
a. Strongly Disagree
b. Disagree
c. Neither Agree nor Disagree
d. Agree
e. Strongly Agree

5. The organizational structure allows and facilitates its people to accomplish their task according to the knowledge management services.
a. Strongly Disagree
b. Disagree
c. Neither Agree nor Disagree
d. Agree
e. Strongly Agree

6. Discussions / meetings are conducted on some new concepts gathered from Knowledge Management Services.
a. Strongly Disagree
b. Disagree
c. Neither Agree nor Disagree
d. Agree
e. Strongly Agree

7. There is free flow of relevant information in the organization.
a. Strongly Disagree
b. Disagree
c. Neither Agree nor Disagree
d. Agree
e. Strongly Agree

8. Employees can influence the management decisions related to work.
a. Strongly Disagree
b. Disagree
c. Neither Agree nor Disagree
d. Agree
e. Strongly Agree

9. If you face any problem related to your work how do you solve them
a. With the help of Superiors
b. With the help of Knowledge Management Services

10. Organization provides better environment for improving work knowledge of the employees.
a. Strongly Disagree
b. Disagree
c. Neither Agree nor Disagree
d. Agree
e. Strongly Agree

11. Management of the Organization encourages people to reflect on information and data, and reframe them at the strategic level.
a. Strongly Disagree
b. Disagree
c. Neither Agree nor Disagree
d. Agree
e. Strongly Agree

12. Employees exchanges information for solving problems are encouraged in the organization.
a. Strongly Disagree
b. Disagree
c. Neither Agree nor Disagree
d. Agree
e. Strongly Agree

13. Overall Rating for Knowledge Management Services ?
a. Highly Effective
b. Effective
c. Average
d. Poor

Training is the aim of increasing the knowledge and skills of an employee for doing a particular job. – According to E.B.Flippo

The process of examining a training program is called training evaluation. Training evaluation checks whether training has had the desired effect. Training evaluation ensures that whether candidates are able to implement their learning in their respective workplaces, or to the regular work routines. – (According to a Article Published in naukrihub dot com)

Q1. Since when are you working with XYZ Company?
a. More than 5yrs
b. More than 3yrs
c. More than a year
d. Less than a year

Q2. What is your Annual Package ?
a. More than 5 Lacs
b. Between 4-5 Lacs
c. Between 2-4 Lacs
d. Below 2 Lacs

Q3. Does your organization provide you regular trainings?
a. Not at all true
b. Somewhat true
c. Very true

Q4. Induction Training is of sufficient duration.
a. Yes
b. No

Q5. How many trainings have you attended in your organizational life of XYZ Company?
a. More than 10 times
b. More than 7 times
c. More than 3 times
d. Less than 3 times

Q6. Your manager/co executives encourages you to pursue continuous work improvements by giving you feedback/suggestions
a. Not at all true
b. Somewhat true
c. Very true

Q7. Are trainings conducted whenever they are required as per the situations and majority?
a. Yes
b. No
Q8. You are given trainings related to your job responsibilities and also which helps in your overall development.
a. Not at all true
b. Somewhat true
c. Very true
Q9 You are informed in writing before the trainings are conducted.
a. Yes
b. No
Q10. Do you experience fruitful changes in working efficiency after being Trained?
a. Yes
b. No
Q11. Does training improve performance?
a. Yes
b. No

Q12. The Training is provided for short duration or long duration?
a. Yes
b. No

Q13. On what level the training is provided?
a. Rigorous
b. Smooth

Q14. Do you think the time duration of training is sufficient?
a. Yes
b. No

Q15. How do you assess the quality of training?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q16. You are satisfied with the trainer(Who so ever)
a. Yes
b. No

Q17. You feel enhanced and you are more productive and you made an action-plan for your task.
a. Not at all true
b. Somewhat true
c. Very true

Q18. Did you got sufficient time to perform after trainings?
a. Not at all true
b. Somewhat true
c. Very true

Q19 Overall Satisfaction with training programmes organized in your company?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

 

This is the best questionnaire for Grievance Handling.

Grievance : A grievance is any discontent or dissatisfaction, whether expressed or not, whether valid or not, arising out of anything connected with the company which an employee thinks, believes or even feels to be unfair, unjust or inequitable. – Jucius.

Q1. Is work culture supportive in your organization?

a. Mostly
b. Rarely
c. Sometimes
d. Not at all

Q2. How often you face grievance in your organization.?
a. Mostly
b. Rarely
c. Sometimes
d. Not at all

Q3. Most of your grievance are related to :
a. Work Environment
b. Supervision
c. Workgroup
d. Economic (Salary, Reward, Incentives)
e. Social Injustice

Q4. Whom does you report / share if you have any grievances
a. Superior
b. Colleagues (discussion)
c. Function Head
d. Head of HR department

Q5. How often you complaints and grievance being taken care off ?
a. Mostly
b. Rarely
c. Frequently
d. Not at all

Q6. How much times your superior takes on a complaint (duration of grievance handling process)?
a. 2 Weeks
b. 6 Weeks
c. Indefinite
d. Depends upon level

Q7. To what level the Management is effective in grievance handling?
a. Completely
b. To a certain extent
c. To a satisfactory
d. Not at all

Q8. Please indicate total workload changed during last three years?
a. Workload has decreased
b. Remained the same
c. Workload increased

Q9. Does the upper Management pressure main reason for Grievance –
a. Yes
b. No

Q10. Have you ever faced grievance related to Performance Appraisal Process?
a. Yes
b. No

Q11. Are you satisfied with the existing grievance handling system of Anant Spinning Mills?
a. Mostly
b. Rarely
c. Sometime
d. Not at a all

Q12. Is the decision taken by the top management related to your grievance is satisfactory?
a. Mostly
b. Hardly
c. Partly
d. Never